Support Centre for Homeowners

To maximize system production. Trees, plants, rooftop antennas, satellite dishes, and other obstructions can block the sunlight from reaching the panels. If any portion of the panel is shaded, your system will produce electricity at a reduced level. Should you need to trim vegetation or move objects that might shade the panels, please do so during the daylight hours and use caution.

If the microinverter (or the associated PV module) should fail, only that PV module is offline. The remainder of the system continues to operate as normal – a key benefit of AC modules.​

Costs vary from project to project. Performance panels generally have a price point that is competitive with Conventional Panels.

No, the microinverter is detachable from the PV module so each component can be serviced separately.

Should there be a fire, explosion, gas leak, system damage, or fuel spill around your system’s components, call your local emergency services. If the emergency requires you to seek safety immediately, do so first and then alert emergency personnel that you have a solar system so they can shut it down, if necessary. For assistance restarting your system after an emergency, please contact your Installer.

Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.