Support Centre for Homeowners

Should there be a fire, explosion, gas leak, system damage, or fuel spill around your system’s components, call your local emergency services. If the emergency requires you to seek safety immediately, do so first and then alert emergency personnel that you have a solar system so they can shut it down, if necessary. For assistance restarting your system after an emergency, please contact your Installer.

Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.

Get ready to save money on your electric bill each month while also helping save the environment. Your family’s energy usage and the size of your solar energy system installed will determine the size of your savings.

The amount you save with a solar energy system depends on several factors. These include your current energy consumption, local electricity rates, system size, available sunlight, and any incentives or rebates. Generally, home solar panels can significantly reduce or even eliminate your electricity bills. Over time, the savings can accumulate as you generate your own clean energy. Our Partner installers will help you choose the right solar technology and can help estimate potential savings based on your specific circumstances.

The average payback period for a solar panel installation can vary based on factors such as location, system size, energy consumption, panel technology and available incentives. On average, payback periods range from 5 to 10 years. This means that after this period, the cumulative savings on energy bills typically offset the initial investment.